BOC Relieves Nine Personnel Amid Airport Extortion Probe
The Bureau of Customs (BOC) has relieved nine personnel involved in a reported extortion incident at Ninoy Aquino International Airport (Naia) Terminal 3 in Pasay City. The BOC is taking this matter seriously and has launched a thorough investigation to uphold integrity within its ranks.
Customs Commissioner Ariel Nepomuceno confirmed the incident occurred in June and is now under full review by the Internal Inquiry Division of the Customs Intelligence and Investigation Service (CIIS). The involved personnel have been temporarily removed from their duties while the probe continues.
“We take these matters seriously and there will be no leniency for personnel who abuse their position. Any form of misconduct will be met with immediate and appropriate action,” the agency said.
New 24-Hour Complaint Reporting Policy Enforced
To strengthen accountability, Commissioner Nepomuceno announced a new 24-hour complaint reporting policy. This ensures swift response and transparency regarding personnel misconduct. A memorandum dated July 24, 2025, instructs all concerned offices to report any formal written complaints against Customs personnel directly to the Office of the Commissioner within 24 hours.
Each complaint must be accompanied by spot or incident reports and relevant evidence to support proper investigation. Additionally, offices with jurisdiction over the personnel involved may be required to submit initial findings and recommendations within 48 hours. These recommendations can include preventive suspension or relief orders as deemed necessary.
The memorandum also empowers the Commissioner to act motu proprio to protect the integrity of internal procedures. The BOC warned that failure to comply with these reporting requirements could lead to charges of Neglect of Duty or other administrative violations under civil service rules.
Clarification on PHP3 Million Report
In connection with circulating reports, the BOC clarified that the PHP3 million figure refers to the dutiable value of the items declared and not the alleged amount extorted. The agency continues to investigate the reported irregularities thoroughly.
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