DILG’s 99.52 Percent Client Satisfaction Streamlining Services
The Department of the Interior and Local Government (DILG) has achieved an outstanding 99.52 percent client satisfaction rating in streamlining government services. This result comes from the 2024 Client Satisfaction Measurement Report (CSMR), which highlights the department’s strong performance in improving public service delivery.
Under the key provisions of Republic Act 11032, known as the “Ease of Doing Business Act,” the DILG’s Central and Regional Offices scored exceptionally high in indicators such as responsiveness, reliability, communication, and integrity. The department’s regional offices recorded scores between 98.9 and 99.9 percent, showing consistent excellence across the country.
High Awareness and Use of Citizen’s Charter
According to the report, 96.18 percent of respondents found the DILG’s Citizen’s Charter helpful in guiding them through services. Additionally, 98.82 percent of surveyed clients were aware of the Charter, reflecting the department’s success in promoting transparency and clear communication with the public.
Recognizing Excellence Within DILG
In recognition of exceptional performance, DILG honored four offices for their accurate and timely reporting of satisfaction data. These include the Information Systems and Technology Management Service, Planning Service, Internal Audit Service, and National Barangay Operations Office. Their dedication has set a high standard for public service quality.
Moreover, twelve other high-performing units received commendations for delivering outstanding client service. These achievements underscore the department’s commitment to good governance and strengthening public trust.
Leadership Applauds Anti-Red Tape Efforts
Undersecretary Omar V. Romero, chairperson of the DILG Committee on Anti-Red Tape (CART), praised the awardees for their crucial role in fostering efficient government operations. He emphasized that their efforts contribute significantly to simplifying processes and enhancing citizen satisfaction.
Local leaders noted that the impressive results reflect a genuine shift towards more responsive and citizen-focused government services, reinforcing the DILG’s reputation as a model agency in streamlining procedures.
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