The Department of Migrant Workers (DMW) is stepping up efforts to improve services for OFWs by cutting down delays and making public service more efficient. In line with Republic Act 11032, also known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, the department issued a new policy to speed up the processing of important documents for Overseas Filipino Workers and other concerned stakeholders.
This move reflects the government’s push to modernize processes and eliminate bureaucratic red tape that often causes unnecessary stress for OFWs and their families. With this policy, the DMW shows its commitment to delivering fast and reliable service to those who need it most.
Faster Processing in Just Three Days
Under Advisory No. 11, Series of 2022, all units operating within the Department of Migrant Workers must complete the processing of all necessary documents within three (3) working days. This includes paperwork for deployment, contracts, clearances, and other essential requirements related to working abroad.
By setting a clear deadline, the DMW aims to create a smooth and predictable process for all OFW-related transactions. This improvement not only benefits migrant workers but also makes it easier for recruitment agencies and partner organizations to stay on schedule.
What Happens If There’s a Delay?
To ensure accountability, the policy outlines a direct course of action for unprocessed documents. If a document is not completed within the prescribed timeframe, the responsible office must send it to the Office of the Secretary. An official explanation for the delay must also accompany the submission.
This measure puts pressure on all internal units to be efficient and transparent. It also allows the top leadership to track issues and address recurring problems more effectively.
Public Participation Encouraged
Another standout feature of this advisory is its invitation to the public to report slow processing times. Anyone experiencing undue delays can report the issue directly to the Secretary of the DMW. This open-door approach empowers OFWs and stakeholders to take an active role in improving the system.
Transparency and community feedback play a key role in making sure this new rule is implemented fairly. In the long run, it strengthens trust between the government and the public it serves.
Why This Matters to Every OFW
Time is often critical when processing travel papers, job contracts, or government clearances. Delays can lead to canceled deployments, missed opportunities, and financial losses. By enforcing a clear three-day deadline, the department helps reduce these risks and boosts confidence in the system.
This change is particularly helpful for OFWs renewing documents or facing last-minute travel requirements. Families back home also benefit from quicker turnaround times and fewer uncertainties.
Working Toward a Modern and Efficient DMW
Advisory No. 11 isn’t just about paperwork—it’s a step toward transforming the entire DMW into a more responsive, citizen-focused agency. Efforts to improve services for OFWs are part of a broader goal to streamline government systems and deliver high-quality service in real time.
Issued on June 2, 2022, in Mandaluyong City, this directive shows the leadership of Secretary Abdullah D. Mama-o in bringing meaningful reforms to the agency. It’s a practical and forward-thinking policy aimed at removing roadblocks and building trust across the board.
For more updates about Department of Migrant Workers (DMW), visit Filipinokami.com.
Source: DMW Advisory No. 11, s. 2022