Assurance on Timely Handling of Home Buyers Complaints Against Developers
Complaints by home buyers against developers will now receive faster attention, according to the newly appointed head of the Department of Human Settlements and Urban Development (DHSUD). Sources familiar with the matter reveal that the housing department is prioritizing the swift resolution of these issues to protect homebuyers and maintain trust in real estate projects.
As his first official action, the DHSUD Secretary issued a circular titled “Providing for the Expeditious Handling and Disposition of Buyers’ Complaints against Developers of Subdivision and Condominium Projects.” This initiative aims to streamline complaint management and ensure no delays hinder justice or assistance.
“Homebuyers and other real estate clients encountering problems deserve better from DHSUD,” the official stated. “We must exhaust all possible means within our authority to address these concerns fairly, transparently, expeditiously and, as much as possible, without added stress and cost to home buyers.”
New Policies to Expedite Complaint Resolution
The circular mandates DHSUD regional offices to submit bi-weekly status reports on complaint cases to the central office. This measure allows continuous monitoring of progress and ensures that no complaint remains unresolved for long.
Furthermore, the department will extend its support not only to individual homebuyers but also to homeowners’ associations facing issues with developers. Community leaders said this inclusive approach strengthens the department’s commitment to all stakeholders involved in housing projects.
Encouraging Public Participation
Homeowners and buyers with concerns are urged to send their complaints directly to the DHSUD via email at info@dhsud.gov.ph or through the official Facebook page @DHSUDgovph. This open channel aims to make it easier and more accessible for the public to report problems and receive assistance promptly.
Ensuring Transparency and Accountability
Reports indicate that the DHSUD Secretary will personally oversee compliance with the new circular. By doing so, the department hopes to maintain sensitivity toward the issues raised by homebuyers and ensures that developers adhere to their commitments.
This proactive stance reflects a growing demand for accountability in the housing sector, especially as more Filipinos invest in subdivision and condominium properties. Timely intervention on complaints helps protect buyers’ interests and promotes a healthier real estate market.
For more news and updates on home buyers complaints against developers, visit Filipinokami.com.