Makati’s Digital Transformation Revolutionizes Citizen Services
Under Mayor Abby Binay’s leadership, Makati’s citizens have become active partners in a groundbreaking digital transformation. This shift redefined how local government interacts with its people by prioritizing paperless transactions, transparent services, and strategic collaborations with the private sector. These efforts significantly enhanced the quality of life by delivering efficient and accessible public services.
Central to this transformation is the Makatizen Card, launched eight years ago through a partnership with a leading digital wallet provider. Today, this card serves 80% of the population, functioning both as a debit and social benefits card. It consolidates multiple government services and assistance programs into one digital ID, marking a pioneering step in digital citizen services.
Expanding Connectivity and Access through Technology
Building on this success, the city teamed up with Neo-Converge ICT Solutions to provide free public WiFi and introduced the Makatizen App, the country’s first digital citizen platform. These technologies now support over 5.2 million users, granting easy access to essential government functions, including emergency response services, all available at citizens’ fingertips.
The innovation extends beyond digital tools. In 2021, the city collaborated with major mall operators to launch the first Makatizen Hub in a shopping center. This satellite office serves thousands of residents, easing congestion at City Hall and bringing vital services closer to the community.
Fiscal Transparency and Robust Economic Growth
Makati has consistently demonstrated fiscal responsibility, earning seven straight unmodified audit opinions from the Commission on Audit. Furthermore, the city recently received the Seal of eBOSS Compliance for its fully automated Electronic Business One-Stop Shop, showcasing its commitment to transparency and secure digital management.
Financially, Makati’s revenue increased from ₱16 billion in 2016 to ₱24.15 billion in 2024, maintaining steady growth even amid the pandemic. As of April 2025, collections reached 82% of the annual target. The Department of Finance recognized Makati as the country’s top city in fiscal autonomy and highest per capita spending in 2022-2023. This solid economic base allowed for landmark legislation reducing real property taxes across all land classes starting January 2025, offering relief to residents and enhancing competitiveness for businesses.
Innovations in Healthcare and Education
Mayor Abby also championed healthcare advancements through the Makati Life Medical Center, the nation’s largest public-private partnership in health. Awarded “Integrated Healthcare Provider of the Year” in 2025, the center offers advanced medical services, including the country’s first AI-powered PET/CT scanner. Yellow Card holders enjoy free access to these facilities, along with expanded free treatments such as dialysis, chemotherapy, and vaccinations for vulnerable groups.
Education in Makati has also flourished, with programs introducing smart classrooms, school supplies, nutritious meals, and early childhood initiatives. These efforts resulted in public school students outperforming regional and national averages in national tests, even surpassing private schools. The University of Makati further reinforces this excellence, ranking 209th globally for innovation and ranking among the top law schools nationwide. Recently, the city added six new school buses to provide free transportation, boosting student safety and attendance.
Leading Sustainable Urban Development
Committed to sustainability, Makati enacted ordinances to promote renewable energy and reduce greenhouse gas emissions. The city offers tax exemptions for solar systems and simplifies permit processes, encouraging clean energy adoption. Community projects include solar installations, water harvesting, urban farming, and greening efforts.
Smart investments in technology support these goals, with smart meters and environmental sensors providing real-time data for better urban management. The Disaster Risk Reduction and Management Operations Center uses these connected devices to improve responses and policy decisions, making Makati a model for sustainable and livable cities.
A Lasting Legacy of Good Governance
After nearly a decade of dedicated leadership, Mayor Abby Binay’s administration has transformed Makati into a resilient, innovative, and inclusive city. With poverty at a historic low of 0.6% and a Human Development Index of 0.903, the city demonstrates how comprehensive development focused on people’s needs can succeed.
From climate initiatives protecting future generations to educational programs unlocking potential, from strong financial management to secure healthcare and digital innovations, Makati sets a standard for modern urban governance. As Mayor Abby steps down, she leaves behind a legacy of progress and hope for all Makatizens, with a city ready to continue growing and improving.
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