Manila Water’s Rapid Leak Response Protects Quality

Manila Water’s rapid leak response leads the way in safeguarding water quality and service reliability. In June 2025, the company swiftly repaired 100% of 60 mainline pipe bursts (300mm and smaller) within 24 hours, surpassing the target of 95%. This quick action minimizes service interruptions and helps maintain the high standards customers expect.

Responding quickly to leaks is vital for preserving water quality. By promptly fixing pipe bursts, Manila Water prevents contaminants from entering the distribution system and ensures stable water pressure throughout the network. The company’s commitment to fast repairs supports both public health and environmental sustainability.

Maintaining High Water Quality Standards

Manila Water consistently meets the Department of Health’s Philippine National Standards for Drinking Water (PNSDW). During June 2025, the company achieved 100% compliance in water sampling, confirming the safety and purity of the water delivered to millions of households.

These results rely on the company’s advanced network monitoring systems and dedicated field teams. Their coordinated efforts allow for early detection and immediate repair of leaks, reducing the risk of contamination and ensuring treated water retains its integrity as it travels through the pipes.

Controlling Water Loss and Protecting Resources

The company’s proactive leak management also plays a key role in controlling Non-Revenue Water (NRW) — water lost through leaks or illegal connections. Manila Water consistently keeps NRW levels below 15%, a performance comparable to developed countries. This achievement reflects their efficient operations and commitment to resource conservation.

Jeric Sevilla, Communication Affairs Group Director, emphasized, “Our ability to respond quickly to pipe bursts is made possible by our diligent and agile frontliners, as well as our advanced network monitoring systems. By acting fast, we protect water quality and ensure that every drop reaches our customers, supporting both public health and environmental sustainability.”

Serving Millions with Reliable Water Supply

These efforts help Manila Water provide safe, reliable water to over 7.8 million residents in the East Zone and parts of Rizal. The company’s strong community engagement and effective monitoring systems ensure continuous improvement in service delivery.

By prioritizing rapid leak response, Manila Water not only protects public health but also strengthens trust among its customers. Their commitment to operational excellence sets a high standard for water utilities nationwide.

Manila Water’s Rapid Leak Response Protects Quality